New! Interactive Voice Response (IVR) system

All Baca Grande Water And Sanitation District customers can pay their utility bills 24/7 with our
Interactive Voice Response (IVR) system

Here is another fast and convenient way for you to pay your bills 24/7, no computer necessary!
Simply call toll-free
888-504-0548

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone.
You can pay your bills anytime, anywhere.
All you need is a phone.
How does it work?
Dial the toll-free number 888-504-0548 and provide your account number to locate your bill.
The IVR system will tell you your account balance, the payment due date, and then guide you to make your payment using a credit card, debit card, or eCheck.
You are provided with a confirmation number and notified whether the transaction was successful or not.
At the end of the call, you have the option to set up Auto Pay.
Additionally, you may call the payment center (800-720-6847) and make payments over the phone with a live operator.
Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment
center Spanish service hours vary.)
If you have questions about IVR, call Xpress Bill Pay at 800-766-2350. Xpress Bill Pay is the online payment portal for Baca Grande Water and Sanitation District.

Website Accessibility Policy

Baca Grande Water and Sanitation District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Baca Grande Water and Sanitation District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 719-256-4310

Ongoing Compliance Information

Compliance Officer

Baca Grande Water and Sanitation District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Baca Grande Water and Sanitation District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 719-256-4310.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.